Contact information

Have a question about an order, a build, or one of our watches? We read every message and usually reply the same working day.

Get in touch

Email: info@cadranowatches.com

Contact form: cadranowatches.com/pages/contact

The contact form is the quickest route, as it reaches us with your order details already attached.

Response times

We answer enquiries Monday to Friday. Messages sent at the weekend or on a public holiday are answered on the next working day.

What to include

• Your order number, if your message is about an existing order.
• The email address you used at checkout.
• Photographs, if you are reporting damage or a fault — they let us resolve things in one exchange rather than several.

Common enquiries

• Delivery times and tracking: see our shipping policy.
• Returns, exchanges and refunds: see our refund policy.
• Sizing, movements and materials: see our FAQ.

Business details

Trade name: Cadrano

Email: info@cadranowatches.com